Privacy Policy
Welcome to Zemora.ai. Your privacy is important to us. This Privacy Policy explains how Zemora.ai collects, uses, stores, and protects your information when you use our AI-powered communication, automation, chatbot, SMS, email, voice, and lead generation platform.
01Information We Collect
We may collect the following types of information when you use our services:
Account Information
- Name
- Email address
- Phone number
- Company information
- Billing information
Communication Data
- SMS messages
- Emails
- Chatbot conversations
- Voice interaction metadata
- Contact lists uploaded by users
Technical Information
- IP address
- Browser type
- Device information
- Log data
- Usage analytics
- Cookies and session data
OAuth & Third-Party Integrations
When you connect services such as Google or Microsoft accounts, we may securely access:
- Email account metadata
- Authorized email sending permissions
- OAuth tokens required for integration functionality
Important: We do not store your passwords for third-party providers.
02How We Use Information
We use collected information to:
- Provide and improve Zemora.ai services
- Deliver AI-powered communication workflows
- Process SMS, email, chatbot, and voice automation
- Authenticate users
- Maintain platform security
- Prevent fraud and abuse
- Analyze platform performance
- Provide customer support
03AI & Automation Usage
Zemora.ai uses artificial intelligence to:
- Generate communication content
- Automate outreach
- Analyze conversations
- Qualify leads
- Improve workflow efficiency
AI-generated responses may be processed through third-party AI providers, ensuring the highest quality of service while maintaining your data privacy.
04Third-Party Services
We may use trusted third-party providers including:
- Google APIs
- Microsoft APIs
- Twilio
- Cloud hosting providers
- Payment processors
- Analytics providers
These providers may process data only as necessary to provide services on our behalf and are bound by strict confidentiality and data protection agreements.
05Google API Limited Use Disclosure
Zemora.ai's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We only access Google user data necessary to provide requested functionality such as:
- Sending emails
- Reading mailbox metadata
- Managing drafts and labels
- Email automation workflows
Our Commitment: We do not sell Google user data to third parties. Period.
06Data Security
We implement reasonable technical and organizational safeguards including:
- Encryption in transit (TLS/SSL)
- Access controls and role-based permissions
- Secure authentication mechanisms
- Cloud infrastructure security best practices
- Continuous activity monitoring
However, no system is completely secure, and we cannot guarantee absolute security. We continuously work to improve our security posture as new threats emerge. For more detail, see our Security Overview.
07Data Retention
We retain information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Users may request deletion of their account and associated data at any time by contacting us at privacy@zemora.ai.
08User Responsibilities
Users are responsible for:
- Obtaining proper consent before contacting recipients
- Complying with applicable laws including anti-spam regulations (CAN-SPAM, GDPR, TCPA, etc.)
- Maintaining the confidentiality of account credentials
- Ensuring the accuracy and lawfulness of uploaded data
09International Data Transfers
Your information may be processed and stored in countries outside your jurisdiction where our infrastructure or providers operate. By using our services, you consent to such transfers in accordance with applicable data protection laws.
10Children's Privacy
Zemora.ai is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.
11Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a revised effective date. We encourage you to review this policy regularly.
12Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help.
Get in Touch
We typically respond within 24-48 hours.